Yes, we provide worldwide shipping to ensure that our exclusive collections are accessible globally.
How long will it take for my order to arrive?
Up to 14 days depending on location with tracking always provided. We are not responsible for any import duties/taxes that may be charged by your local customs department.
How can I track my order?
After your purchase, you will receive a confirmation email with a tracking number to monitor the progress of your shipment.
Return and Exchange Policy
What is your return policy?
Returns are not accepted due to the collectible and rare nature of our products. All sales are final. We encourage you to review product details and sizing carefully before making a purchase.
Product Authenticity and Quality
Payment Options
What payment methods do you accept?
Direct Bank Transfer
PayPal
Revolut
Order Processing
How do I know if my order was successful?
You will receive a confirmation email with order details immediately after a successful purchase. Check your spam folder if not received.
Can I cancel or modify my order after it has been placed?
Cancellation is not possible due to product exclusivity. Modifications can be made within 48 hours of order placement.
Availability
When will a sold-out item be restocked?
Sold-out items can be requested via our “Contact Us” page to check if they can be restocked or obtained specially.
Support
How can I contact Rare Emporium?
Contact Rare Emporium via the “Contact Us” page on our website or email us directly for any inquiries or assistance.
What should I do if I encounter an issue with my order?
If you encounter an issue with your order, please contact our customer service team through the “Contact Us” page or email us directly. We’re here to assist you.
Our online Client Assistants are available Monday through Friday, between 10 AM and 10 PM, Saturday between 10 AM and 9 PM and Sunday between 11 AM and 9 PM (CET).
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